Letter: Computer helpline

Tuesday 08 December 1998 00:02 GMT

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Sir: I recently rang the Gateway computer helpline for assistance with a problem printer that I had purchased through them. Once my call had been logged with a "client relations" person, I endured over one hour of piped music while being transferred between departments. The following are extracts from the lyrics that were played during this time: "I never really loved you anyway"; "I promised never again";"It's just a matter of time, my situation". Is it any wonder that piped music may not improve customer relations?

Dr COLM LANIGAN

London SE3

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