Sir: I quite agree that it is irritating to be automatically addressed by one's first name by NHS staff. This is nothing, however, compared with the indignity of being called "dear", "darling" and "sweetheart" by nurses young enough to be the patient's granddaughter, which is what happened to me. It would not be so bad if they meant it.
GEOFFREY HEATH
High Wycombe, Buckinghamshire
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