EasyJet wrecks yet another family trip because staff don’t understand passport rules
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The passport rule that airline staff keep getting wrong
- Karen Woodhouse was wrongly denied boarding an easyJet flight from London Stansted to Amsterdam due to the airline staff misinterpreting post-Brexit passport validity rules.
- Her passport met the two requirements for “third-country nationals”, having been issued less than 10 years prior and with over three months' validity remaining. She claims the gate agents said the passport needed to have three months left until it was 10 years old.
- Woodhouse successfully flew to Amsterdam the next day with KLM, highlighting easyJet’s repeated errors regarding passport rules.
- easyJet apologised and promised to reimburse Woodhouse for the alternative flight and process compensation.
- This incident follows a similar case in December 2024, where a family was wrongly denied boarding by easyJet due to passport confusion.