Virgin Media down for users in some parts of UK

Broadband outage may continue until next month for some customers

Virgin Media customers in parts of Scotland suffered outages on 28 December, 2022 (AFP via Getty Images)

Virgin Media appears to be down for thousands of users in the UK, leaving customers without access to internet services.

An outage map from online monitor DownDetector showed hundreds of reports from cities around the country, though Glasgow and its surrounding areas appeared to be the worst impacted.

“We are aware of an issue currently in the Glasgow area,” the company’s official Twitter account wrote to a customer on Wednesday.

“The current estimated fix date is 5 January 2023 although this is being worked on to fully resolve as quickly as possible.”

A spokesperson for Virgin Media told The Independent that this date was shared in error, though failed to give a precise fix date for the issue.

“We are aware of an issue affecting the cable services of some of our customers in Glasgow,” the spokesperson said.

“We apologise to those who have been impacted, and our teams are currently working to restore normal service as a priority.”

Affected customers can check their service status on Virgin Media’s Help page.

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