Letter: Waiters do not get the service charge

From Mr Michael Beckman

Sir: Hermione Ainley's letter (24 November) that tips are accepted with gratitude is fair comment, particularly when the quality of the service merits such award. However, an invidious practice has grown up in many restaurants where a "service charge" of 10 per cent is automatically placed on the bill but is never received by the staff concerned.

Historically, this item is a substitute for the gratuity roughed out at 10 per cent. Most people do not realise that this sum is grabbed by the owners (including large chains) and adds to their turnover/profits only. Customers should enquire who receives the added percentage described as "service charge" and refuse to pay if not assured that it goes for the purpose they intend, namely to the people who provided the service.

Yours faithfully,

Michael Beckman

Widford,

Hertfordshire

26 November