I wasn’t allowed to travel – can I claim back the cost of my tickets?

Simon Calder answers your questions on the rights and wrongs of passport rules, Covid tests for the US, and his favourite European city

British travellers to Hungary are subject to new Brexit rules (Getty)

Q I desperately need advice and help to properly construct a letter of complaint to Ryanair. On Thursday 28 April, they would not let me board not one, but two flights to Hungary. Why two? Well, I was so confident they were wrong first time around that I bought another ticket and tried again. I couldn’t travel with my family to a wedding, and it’s been devastating both emotionally and financially.

My passport was issued on 24 April 2012 but doesn’t expire until 2023. Is there any official document I can refer to? I have written to the Hungarian embassy, but they have not replied. If you could point me in the right direction I would really appreciate it.

Cecilia K