TSB bank down: Mobile and internet banking broken as customers unable to see their money

Outage comes on many people’s payday

Around 4,500 staff at TSB are to be given a £1,000 bonus after the high street lender became the latest firm to announce pay outs to help staff struggling amid the cost-of-living crisis (Gareth Fuller/PA) (PA Wire)

TSB bank has gone down, with customers unable to use internet and mobile banking.

The bank said it was aware of the problems and working to fix them – but they remained unfixed for hours, after the outage began in the morning.

“We’re sorry if you’re experiencing issues accessing our Mobile App or Internet Banking this morning,” it said in a tweet. “We’re working to solve this as soon as possible.”

The outage came on the last working day of the month – which is both a popular payday as well as an important day for companies to make payments.

As such, TSB’s tweets were met with a range of complaints from users, who said they were unable to see their money or whether they had been paid.