Air New Zealand refunds planeload of passengers after turbulent flight leaves 20% vomiting

The hour-long flight was rocked by turbulence for all but 10 minutes

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An Air New Zealand flight had such bad turbulence that the airline is refunding passengers.

The hour-long hop from Christchurch to Invercargill was rocked by extreme winds for all but 10 minutes of the journey, according to passenger Owen Scott.

He told Stuff that around 20 per cent of those onboard were vomiting; describing it as the worst flight he had ever experienced.

However, he praised the pilot, who was flying amid 180kmh cross winds.

“I would say he had his work cut out, he would have been busy up there,” said Scott. “I think Air New Zealand did a great job, I think the pilot deserves a medal.”

The flight landed safely, but emergency services were on hand to treat passengers before they were debriefed by airline staff.

Passengers received an email from Air New Zealand later the same day. It read: “As you will be aware, on approach to Invercargill Airport the aircraft experienced strong turbulence which is likely to have caused some discomfort to you and your passengers.

“On landing you would have noticed emergency services were on hand to provide assistance as a number of customers were feeling unwell.

“In recognition of your experience, a full refund of this flight will be processed.”

An Air New Zealand spokesperson told Stuff: “Air New Zealand flight NZ5715 from Christchurch to Invercargill last night experienced strong turbulence during the descent.

“The flight made a normal landing in Invercargill, however, emergency services were on hand to provide assistance to some customers who were feeling unwell.

“At least one customer has contacted the airline today saying the refund offer is appreciated but unnecessary.”